At SwedishCover, we are committed to providing high-quality information and services related to insurance in Sweden. This Refund Policy outlines our guidelines for refunds related to any paid services or products we may offer.
1. Satisfaction Guarantee
SwedishCover offers a 100% satisfaction guarantee on all our premium content, guides, and consultation services. If you're not completely satisfied with the quality of any paid product or service, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription services.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Quality Issues: If our premium content or services do not meet the promised quality standards
- Technical Problems: If you're unable to access or use our paid content or services due to technical issues on our end
- Double Billing: If you've been charged more than once for the same product or service
- Subscription Cancellation: If you cancel a subscription service within the specified refund period
- General Dissatisfaction: If you are unhappy with a product or service for any reasonable cause
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 14 days of purchase for one-time digital products or premium content
- 7 days of the scheduled consultation for consultation services
- 14 days of the billing date for subscription services
Refund requests made after these periods will be evaluated on a case-by-case basis and may not be eligible for a full refund.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at [email protected], by phone at +46 70 123 4567, or through the contact form on our website.
- Provide Order Details: Include your order number, the name of the product or service, and the date of purchase.
- Explain Your Reason: Clearly state why you're requesting a refund.
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 5-7 business days of receiving your request.
5. Refund Methods
Refunds will be processed using the same payment method used for the original purchase:
- Credit/Debit Card Payments: Refunded to the same card used for purchase
- PayPal Payments: Refunded to your PayPal account
- Bank Transfers: Refunded via bank transfer to your account
Please note that depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
6. Non-Refundable Items
The following items are generally not eligible for refunds:
- Consultation services that have already been delivered and completed
- Digital products that have been fully downloaded or accessed, after the 14-day refund period
- Customized reports or analyses created specifically for you
- Subscription fees for periods already provided and utilized
However, we evaluate each situation individually and may make exceptions based on specific circumstances.
7. Subscription Cancellations
For subscription-based services:
- You may cancel your subscription at any time through your account settings or by contacting customer service
- Cancellations will take effect at the end of the current billing cycle
- If you cancel within 14 days of the start of a new billing cycle, you may be eligible for a prorated refund
- No refunds will be provided for partial unused periods after the 14-day window
8. Exceptional Circumstances
In certain exceptional circumstances, we may provide refunds outside of our standard policy. These situations are evaluated on a case-by-case basis and may include:
- Extended inability to access services due to technical problems on our end
- Major changes to the service or product after purchase
- Serious health or emergency situations that prevent use of the service
Supporting documentation may be required in these cases.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
The Refund Policy in effect at the time of your purchase will apply to that transaction.
10. Contact Information
If you have any questions about this Refund Policy, please contact us at:
SwedishCover
Kungsgatan 123
Stockholm, 11156
Sweden
Email: [email protected]
Phone: +46 70 123 4567
